How To Fix Zoom App Issues?

Zoom being one of the most popular video conferencing tools is easy to use. However, like other apps, it has its own issues that frustrates its users. Check out how you can fix such issues within minutes.

by Monika

Updated: Apr 08, 2020 13:06 IST

Tags: App News Tech
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How To Fix Zoom App Issues?

Below mentioned are the most common issues faced by the users currently. 

#1. Camera or Audio Doesn’t Work.

If you have joined a meeting and can’t hear anyone, select the “Join Audio” button in the bottom-left corner of the screen during the session and click the “Join with Computer Audio” button. 

In cases where no one can hear you speak, your mic is likely muted. You can see that the mic icon in the bottom-left corner will be crossed out. Just click the icon to unmute your mic or press the spacebar.

The same applies to cameras; it might be turned off by default, so click on the camera icon on the taskbar to turn it on. If an error message pops up, then it might be because of your PC’s settings. To fix this issue in Windows 10, go to the Camera settings and make sure the toggle under “Allow apps to access camera” is on. 

If you have multiple cameras like your laptops and a separate webcam, or mics, headphones, or speakers, make sure you select the right one in the settings.

#2. Zoombombing.

Did an unknown visitor join your meeting and started sharing inappropriate images and videos? Zoom has this significant security issue that allows this to happen. It is so frequent that it is named as “Zoombombing.”

The first thing you need to do is to update your zoom app to the latest version, which has implemented new security measures. In addition to the Zoom ID, there is also a Zoom password.

There are other tricks which also make sure unknown visitors do not join your meeting. The first one is to lock your meeting after all the attendees have entered it. It means that no one, including the person who has the Zoom ID and password, can join the meeting once it is locked. To activate this, click on the "Participants” tab and select the “More” option that is at the bottom of the section, which pops up on the right side. Now click on “Lock Meeting.”

However, you can always remove unexpected visitors from the meeting by clicking the “Participants” tab and hovering the mouse on the participant’s name and clicking on “More” followed by “Remove”

You can also disable the option that allows removed participants to join the meeting. This can be done by going to Account Management > Account Settings > Meeting and then turning off “Allow removed participants” toggle.

#3. Missing features.

If the popular features are missing, including the ability to share a part of your screen to a participant, need not worry. You might have joined the meeting from a browser instead of our app. The functionality of the web-based version is limited in browsers when compared to the app. 

Download the Zoom app on your device to fix this issue, get access to all the features, and to join or host a meeting. Here’s the download link.

#4. The activation email wasn’t delivered.

If you haven’t got the email you need to activate your Zoom account, do not worry. It will come. Usually, the mail is delivered within seconds, but sometimes it might take about 30 minutes to reach your inbox. You don’t have to do anything from your end but to wait.

If your company manages your Zoom account and you haven’t received the activation mail after 30 minutes, the administrator has to whitelist the [email protected] email along with the following IP addresses:

198.2.179.123

198.2.179.168

198.2.179.86

However, make sure to check your spam folder for your activation email.

#5. Background Noise.

To fix this issue, you can mute all participants on entry as some of them might have kids running around, pets shouting, television noise, etc., which can be disturbing sometimes. Only the person who speaks during the meeting can have his mic unmuted to avoid background noise. This can be done by clicking the “Participants” tab and selecting the “More” option followed by “Mute Participants on Entry.” You can also use the “Mute All” option that can be used to mute the noise throughout the meeting if people unmute themselves.

#6. 40-minute limit and more.

Though Zoom’s free plan has a lot of features, it also has several limitations. The most important one is that group meetings can last only for a maximum of 40 minutes. Next is, you cannot get access to the admin panel, which allows you to disable and enable specific settings.

To avoid such issues, Zoom offers you paid plans that are affordable, starting from $15. Check it below.

 

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