How to use Customer Services through My Vodafone And My Idea Apps

During the lockdown, Vodafone-Idea confirmed the introduction of new initiatives for its customers. The telecommunication company has introduced VIC, a virtual assistance network operated by A1. Together with applications like My Vodafone and My Idea, the network is now live on the websites. The application can also be located at WhatsApp.

by Hari Aditya

Updated: May 04, 2020 15:26 IST

Tags: 5G Tech Tech
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Vodafone Idea's New Help

Operator Vodafone Idea and Oriserve have joined hands to create this initiative. Within this partnership, the company can address consumers' service-related problems, including bill transfers, bill queries, program activation, nevu connectivity, and freshly introduced applications for 24x7 data balance.

In addition, the company provides link service to start the conversation on WhatsApp with a post. Besides that, users may also submit the services on 9654297000 (Vodafone care) and 7065297000 (Idea care) for usage. It is worth noting that the company is unable to clear dues in the country and that its existence in the current location is a little complicated for the government to find its demands on the subject of AGR.

Here Are Some Steps To Use Virtual Assistant On App 

Step 1: First, you need to check the website or My Vodafone app.

Step 2: Then, you have to tap on the banner called to digital.

Step 3: After that, you get a pop-up message from the VIC

Step 4: Then, you have to tap on the message and it w towards another window, where you can chat with assistant regarding bill payments, change plan, bill detail Protection Status