ICICI Bank launches voice banking services on Google Assistant, Amazon Alexa

ICICI Bank customers can now use banking service on Amazon Alexa and Google Assistant via voice commands.

by Hari Aditya

Updated: Apr 20, 2020 17:26 IST

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Voice Banking - ICICI Bank the Pioneer

ICICI Bank announced on Monday that it has introduced voice-assisted banking services for its customers and that they can check the balance, search for credit card information and ask other questions via this application, among others. The bank said it has integrated its multi-channel chatbot iPal driven artificial intelligence (AI) with Amazon Alexa and Google Assistant through which its retail banking customers can undertake host banking services through voice commands. 

This novel facility offers clients yet another way to interact from home with their bank at a time when they are advised to remain indoors in the midst of the nationwide lockdown, ICICI Bank said in a statement.


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